Does Dengensha accept credit cards?
Yes, Dengensha will accept Visa, Amerian Express, Discover and MasterCards for purchases.
Does Dengensha offer onsite service?
Yes, we offer onsite service, equipment evaluation and training.
Does Dengensha offer training? If so, what kind?
We offer basic resistance welding training classes with our welder maintenance class, as well as feeder installation and maintenance classes which include PLC training as applied to our feeders. Please take a look at the Training page for details. Our headquarters in Bedford, Ohio, opened a welding lab in 2017 for testing and training on Dengensha equipment.
Do you offer any kind of technical support?
Yes, we have several full-time engineers ready to assist customers. We support technical problems, feeder or welder integration difficulties and control issues. We also provide weld testing service at our weld lab to help customers determine the best equipment for their applications.
Can you calibrate my equipment?
Yes, we can calibrate your Dengensha equipment or certify you to calibrate independently to save time and money, and keep your operations running smoothly. Contact us for more information.
What kind of warranty do you offer on your products?
We offer a (1) year warranty on our equipment.
What information do I need when ordering parts?
When ordering parts, you will need the part number. If you do not have the part number and wish to order parts for a feeder, you will need the serial number from the feeder. If you do not have a part number and wish to order parts for a welder or weld gun, you will been the model number and manufacturing number. There is a $50 minimum purchase for parts orders.
What is the lead time on spare parts?
Depending on the part, we can typically get your shipment to you in 4-6 business days. Many can be shipped overnight if necessary. Special order parts will come from our factory in Japan.
Where is Dengensha equipment manufactured?
All our equipment is manufactured at one of our manufacturing facilities in Japan. Check our the information in the About Us section to find out more about our global company.
What professional organizations is Dengensha a part of?
We are proud members of several industry organizations, including the AWS, RWMA, PMA, WEMCO and RIA.